Why Remote Customer Service Reps Face Unique Data Exposure Risks
Data Privacy Remote Work Security Customer Service Home Network Risks A customer service representative taking payments over the phone from a home office is handling some of the most sensitive data a company owns — credit card numbers, account passwords, healthcare details. In a centralized call center, that traffic stays on a locked-down corporate network. At home, it crosses a router that also serves the family’s streaming, gaming consoles, and smart devices. The gap between those two environments is where most of the risk sits. A study published earlier this year found that 93.9% of 214 US-based remote workers